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FAQ

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The France Situation

What are the measures in Paris ? 


Currently, the government has put in place new measures in order to prevent the spread and contraction of COVID-19 virus : 

  • A curfew from 9 pm to 6 am has been introduced from Saturday 22 October 2020 for a minimum of 4 weeks. 
  • Restaurants are open within the curfew limits. Bars are closed 
  • Museums and historical monuments are open within curfew limits.
  • Theatres and Operas are open within curfew limits. 
  • Public transport are working as well as the airports and train stations. 

For up-to-date information, we advise you to go directly go to the website : https://www.paris.fr/


  1. The Hotel situation 

What health protocol have you set up in your establishment ? 

In view of the situation, a health protocol has been developed, in line with government recommendations.

Here are the measures we have put in place to ensure hygiene and disinfection processes : 

  • All rooms and common areas were disinfected before the hotel opened. 
  • The common areas (reception, restaurant, door handles, lifts, switches, etc.) are cleaned every 3 hours with Ozonated Water. This virucidal product respects government standards and the environment. 
  • A follow-up of the cleaning of common areas is set up and can be consulted at the hotel reception desk.
  • Rooms are blocked 24 hours after a guest's departure. 
  • The keys are cleaned after each deposit at the reception desk.
  • Masks, hydraulic gel and gloves are available for our teams and our customers. 
  • The teams were trained on barrier gestures and the importance of disinfection processes.


Are the teams trained to deal with this situation ? 

The protection of our teams as well as that of our guests is an essential element for us. All our teams have been trained in the new Covid procedures and are informed in real time of the new government directives. 

For more details on our procedures please refer to the section "What health protocol have you implemented in your establishment ? »


  1. My stay


How do I cancel, postpone or make a reservation? 

Our cancellation policies have been modified to bring maximum flexibility to all our guests. Our flexible offers are now cancellable until the day before arrival, 2pm.

Our team is at your disposal to answer any questions you may have about your future bookings either by email to info@grandpigalle.com or by telephone on +33 (0)1 85 73 12 00. 


Do you have gel or masks available for your guests?

For the well-being and safety of all, hydro-alcoholic gels are available in each room, at the lifts on each floor as well as at the reception and in the restaurant. Masks are also available in case of forgetfulness at the reception.


Do you have a catering service? 

Always in compliance with government regulations, our restaurant, Frenchie Pigalle, adapts to welcome you in the best conditions. We offer you a breakfast directly served in your table on the restaurant or in your room. We offer the same service as well durong our Tea-time from 11am to 5.30pm. Dinner is served in the restaurant or in your room from 6:30 pm to 11pm. 


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april, 2020
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CONTACT US ON WHATSAPP
+33 7 57 90 71 92

What are the measures in Paris ? 


Currently, the government has put in place new measures in order to prevent the spread and contraction of COVID-19 virus : 

  • A curfew from 9 pm to 6 am has been introduced from Saturday 22 October 2020 for a minimum of 4 weeks. 
  • Restaurants are open within the curfew limits. Bars are closed 
  • Museums and historical monuments are open within curfew limits.
  • Theatres and Operas are open within curfew limits. 
  • Public transport are working as well as the airports and train stations. 

For up-to-date information, we advise you to go directly go to the website : https://www.paris.fr/


  1. The Hotel situation 

What health protocol have you set up in your establishment ? 

In view of the situation, a health protocol has been developed, in line with government recommendations.

Here are the measures we have put in place to ensure hygiene and disinfection processes : 

  • All rooms and common areas were disinfected before the hotel opened. 
  • The common areas (reception, restaurant, door handles, lifts, switches, etc.) are cleaned every 3 hours with Ozonated Water. This virucidal product respects government standards and the environment. 
  • A follow-up of the cleaning of common areas is set up and can be consulted at the hotel reception desk.
  • Rooms are blocked 24 hours after a guest's departure. 
  • The keys are cleaned after each deposit at the reception desk.
  • Masks, hydraulic gel and gloves are available for our teams and our customers. 
  • The teams were trained on barrier gestures and the importance of disinfection processes.


Are the teams trained to deal with this situation ? 

The protection of our teams as well as that of our guests is an essential element for us. All our teams have been trained in the new Covid procedures and are informed in real time of the new government directives. 

For more details on our procedures please refer to the section "What health protocol have you implemented in your establishment ? »


  1. My stay


How do I cancel, postpone or make a reservation? 

Our cancellation policies have been modified to bring maximum flexibility to all our guests. Our flexible offers are now cancellable until the day before arrival, 2pm.

Our team is at your disposal to answer any questions you may have about your future bookings either by email to info@grandpigalle.com or by telephone on +33 (0)1 85 73 12 00. 


Do you have gel or masks available for your guests?

For the well-being and safety of all, hydro-alcoholic gels are available in each room, at the lifts on each floor as well as at the reception and in the restaurant. Masks are also available in case of forgetfulness at the reception.


Do you have a catering service? 

Always in compliance with government regulations, our restaurant, Frenchie Pigalle, adapts to welcome you in the best conditions. We offer you a breakfast directly served in your table on the restaurant or in your room. We offer the same service as well durong our Tea-time from 11am to 5.30pm. Dinner is served in the restaurant or in your room from 6:30 pm to 11pm.